Home Care FAQs

Home health care is medical care, such as nursing or therapy, that is usually ordered by a doctor and provided by licensed clinicians. Home care, which is what Acuity Homecare provides, is non-medical. It means help with everyday life: personal care like bathing and dressing, meals, light housekeeping, errands, companionship, and respite for family caregivers. Many families use both, and our caregivers work alongside your loved one’s medical team. Not sure which you need? Call 203-295-0274 and we’ll help you sort it out.

No. Acuity Homecare is a non-medical homemaker-companion agency, registered with the Connecticut Department of Consumer Protection (HCA.0001496). Our caregivers do not provide medical or nursing services, and they do not handle or administer medication. They can give friendly reminders to take medications as prescribed. Your loved one’s doctors and other healthcare providers stay in charge of their medical care. We support the routines and plans they set.

Hourly care brings a caregiver for scheduled shifts, for example mornings, mealtimes, or a few days a week. It is billed by the hour, and hourly caregivers stay awake and working for their whole shift. Live-in care places a caregiver in the home who provides help throughout the day and is there at night for reassurance. It is billed at a flat daily rate, and live-in caregivers get 8 hours of sleep in every 24 plus regular breaks. Hourly care suits people who need help at certain times. Live-in care suits people who need someone close by most of the time. Call us and we’ll help you decide which fits, and you can change later as needs change.

We walk through the living areas inside the home, the outside of the home, and the surrounding areas, looking for everyday hazards. Examples include fall risks, lighting, bathroom safety, clutter and trip hazards, and entryways. Afterward we share practical suggestions, and we can recommend home modifications and connect you with local resources to have them done. The assessment is free, and you don’t have to sign up for care. Call 203-295-0274 to schedule one.

In most cases, care can start within 24 to 48 hours after you call. More notice always helps us match the right caregiver to your loved one, so if you can see a need coming, such as a return home from the hospital or a family caregiver’s upcoming trip, call us early. We are available 24/7 at 203-295-0274.

We accept private pay and long-term care insurance. If your loved one has a long-term care insurance policy, have it handy when you call, and we can talk through the next steps together. Costs depend on the type and amount of care your loved one needs, and we’re happy to go over them during your free consultation.

Hourly home care is available in Fairfield County (including Shelton, Greenwich, Stamford, and Bridgeport), New Haven County, Hartford County, and Litchfield County. Live-in care is available statewide in Connecticut. We also serve Cape Cod, Massachusetts. Not sure whether we cover your loved one’s town? Call 203-295-0274 and ask. See all areas we serve →

Our caregivers are experienced, well-trained professionals. Every caregiver goes through a multi-step onboarding process, including a comprehensive federal and local background check. We carefully match each caregiver to your loved one’s needs, routines, and personality. Our office team visits clients and caregivers in person regularly, supervises caregivers in the home, and checks that you’re happy with the care. As a family-owned agency, our owners stay personally involved. Questions about a caregiver? Call us anytime at 203-295-0274.

Yes. Our caregivers offer non-medical companionship and comfort for families during serious illness, alongside your loved one’s hospice or medical team. That team continues to handle all medical care. We help fill the long hours in between visits, so your loved one isn’t alone and your family can rest. Learn more about companionship during serious illness →

Call us at 203-295-0274. We are available 24/7. We’ll talk about what’s happening at home and what kind of help would make the biggest difference. Then we schedule your free consultation and free 100-point home safety assessment, build a personal, non-medical care plan, and match a caregiver to your loved one. You don’t need a doctor’s referral, and you can call on behalf of a parent.